1. Introduction
Welcome to SKNNY, your trusted apartment rental platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services.
By using SKNNY, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
🔒 Your Privacy is Our Priority
We implement industry-standard security measures and only collect information necessary to provide you with the best apartment rental experience.
2. Information We Collect
We collect various types of information to provide and improve our services. Here's a comprehensive overview of the data we collect:
Personal Information
Address Information
Student Information
Identity Verification
Organization Data (for Landlords)
Booking and Payment Information
Communication Data
Technical Information
3. How We Use Your Information
We use the collected information for the following purposes:
🏠 Service Provision
- Create and manage your user account
- Process apartment bookings and reservations
- Facilitate communication between tenants and landlords
- Provide customer support and assistance
- Verify identity for security and trust purposes
💳 Payment Processing
- Process payments and refunds
- Prevent fraudulent transactions
- Maintain transaction records for accounting
- Send payment confirmations and receipts
📊 Personalization and Improvement
- Personalize your app experience
- Recommend relevant apartments and services
- Analyze usage patterns to improve our services
- Develop new features and functionality
📢 Communication
- Send booking confirmations and updates
- Notify you about important account changes
- Provide customer support responses
- Send marketing communications (with consent)
🔒 Legal and Security
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our terms of service
- Resolve disputes and investigations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
🤝 With Other Users
When you make a booking, we share relevant information with landlords (such as your name, contact information, and verification status) to facilitate the rental process.
🔧 Service Providers
We work with trusted third-party service providers who help us operate our platform. These providers are contractually bound to protect your information and use it only for specified purposes.
⚖️ Legal Requirements
We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.
🏢 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
🛡️ Your Consent
We will never share your personal information for purposes other than those described in this policy without your explicit consent.
5. Third-Party Services
Our app integrates with several third-party services to provide you with the best experience:
🗄️ Supabase
Our primary backend database service for storing user data, bookings, and app content. Supabase provides enterprise-grade security and data protection.
🔐 Google Authentication
Enables secure sign-in with your Google account. Google's privacy policy applies to data processed through their authentication service.
📁 File Storage Services
For storing profile pictures, identity documents, and property images securely in the cloud with encryption at rest.
🔔 Push Notification Services
To send you important updates about bookings, messages, and account activities through device notification systems.
🗺️ Maps and Location Services
To help you find apartments, navigate to properties, and provide location-based recommendations.
📊 Analytics Services
To understand app usage patterns and improve performance. We use anonymized data for these insights.
6. Data Security
We implement comprehensive security measures to protect your personal information:
🔐 Encryption
- All data transmitted between your device and our servers is encrypted using TLS/SSL
- Sensitive data is encrypted at rest in our databases
- Identity documents and personal photos are stored with additional encryption layers
🛡️ Access Controls
- Strict access controls limit who can view your personal information
- Multi-factor authentication for all administrative access
- Regular security audits and penetration testing
📱 Device Security
- Local data is secured using device-level encryption
- Biometric authentication options where available
- Automatic logout after periods of inactivity
⚠️ Important Security Notice
While we implement robust security measures, no system is 100% secure. Please help protect your account by using strong passwords and not sharing your login credentials.
7. Data Retention
We retain your personal information for different periods depending on the type of data and our business needs:
📋 Account Information
We retain your basic account information (name, email, phone) as long as your account is active and for up to 3 years after account deletion for legal and safety purposes.
🏠 Booking and Transaction Data
Booking history and payment records are retained for 7 years to comply with financial regulations and for dispute resolution.
💬 Communications
Chat messages and communications are retained for 2 years after the last message for safety and dispute resolution purposes.
🆔 Identity Verification Documents
Identity documents are retained for 5 years after account deletion to comply with identity verification regulations.
📊 Analytics and Usage Data
Anonymized analytics data may be retained indefinitely for research and service improvement purposes.
8. Your Rights and Choices
You have several rights regarding your personal information:
🔍 Access and Portability
- Request a copy of all personal information we have about you
- Download your data in a portable format
- View your data processing history
✏️ Correction and Updates
- Update your profile information directly in the app
- Request correction of inaccurate information
- Add missing information to your profile
🗑️ Deletion
- Delete your account and associated data
- Request deletion of specific information
- Withdraw consent for data processing
⚙️ Control and Preferences
- Manage notification preferences
- Control data sharing settings
- Opt out of marketing communications
- Adjust privacy settings
📞 Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
9. Children's Privacy
SKNNY is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.
Given the nature of our apartment rental service, users must be of legal age to enter into rental agreements in their jurisdiction.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
When we transfer your information internationally, we ensure adequate protection through:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by data protection authorities
- Certification schemes and codes of conduct
- Other appropriate safeguards as required by applicable law
By using our services, you consent to the transfer of your information to these countries.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you through the app or via email for significant changes
- Provide a clear summary of what has changed
- Give you time to review the changes before they take effect
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.